Client Services Specialist
Job DescriptionHoot Interactive, a growing software company, is an integral part of Advance Local. We provide technology solutions to digital agencies and media companies to support advanced ad formats on search, display, social, and OTT (Streaming, CTV & Programmatic) advertising channels.We currently have an opening for a Client Services Specialist position which plays a critical role in driving the efficiency, effectiveness, and growth of the sales organization. This role extends beyond traditional sales support by serving as a client-facing partner to the Account Management team. If you are proactive, detail-oriented, and thrive in a fast-paced environment while helping drive revenue through client engagement, research, lead generation and sales enablement initiatives, we'd like to talk with you.In this role, you will:Partner with Account Managers to support upcoming opportunities, prospecting, client meetings, and strategic initiativesCreate spec ads, develop presentations, sales collateral, and custom client-facing materialsConduct account research and prospect analysis to support sales outreach and growth opportunitiesAssist with large-scale client projects, including high-volume spec ad requests and custom reportingHelp identify sales opportunities that may not be immediately obvious and recommend next stepsSupport revenue-driving strategies and provide creative ideas that help the sales team win businessProvide out-of-office coverage for teammates, ensuring client needs and new opportunities continue to move forwardAssess and act on inbound opportunitiesUpdate and maintain the customer databaseGenerate sales reports, track key performance metrics, and identify trends to support decision-makingIdentify opportunities to streamline workflows and improve efficiency within the sales process.To be considered for this role, you should have:Bachelor's degree in business, marketing, or a related field, or equivalent experienceMinimum two years' experience in sales support, customer service, or a related roleFamiliarity with CRM software (e.g. Salesforce, HubSpot) and sales processesUnderstanding of advertising and marketing concepts, strategies, and productsCapability to excel, adapt, and maintain efficiency in fast-paced environmentsResourcefulness and proactivity, able to seek out information, tools, and answers needed to move projects forwardSkills in collaborating with teams to develop strategies and generate ideas that drive growthAdditional InformationAdvance Local Media offers competitive pay and a comprehensive benefits package with affordable options for your healthcare including medical, dental and vision plans, mental health support options, flexible spending accounts, fertility assistance, a competitive 401(k) plan to help plan for your future, generous paid time off, paid parental and caregiver leave and an employee assistance program to support your work/life balance, optional legal assistance, life insurance options, as well as flexible holidays to honor cultural diversity.Advance Local Media is one of the largest media groups in the United States, which operates the leading news and information companies in more than 20 cities, reaching 52+ million people monthly with our quality, real-time journalism and community engagement. Our company is built upon the values of Integrity, Customer-first, Inclusiveness, Collaboration and Forward-looking. For more information about Advance Local, please visit www.advancelocal.com .Advance Local Media includes MLive Media Group, Advance Ohio, Alabama Media Group, NJ Advance Media, Advance Media NY, MassLive Media, Oregonian Media Group, Staten Island Media Group, PA Media Group, ZeroSum, Headline Group, Adpearance, Advance Aviation, Advance Healthcare, Advance Education, Advance Originals, Advance Recruitment, Advance Travel & Tourism, BookingsCloud, Catalyst IQ, Cloud Theory, Fox Dealer, Hoot Interactive, Search Optics, Subtext.Advance Local Media is proud to be an equal opportunity employer, encouraging applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, genetic information, national origin, age, disability, sexual orientation, marital status, veteran status, or any other category protected under federal, state or local law.If you need a reasonable accommodation because of a disability for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.Advance Local Media does not provide sponsorship for work visas or employment authorization in the United States. Only candidates who are legally authorized to work in the U.S. will be considered for this position.