Director of Client Delivery

OverviewOur client located in Melville is looking to hire a Director of Client Delivery on a direct hire basis. The hiring company has been well established for decades and is seeking someone to support account management and operations. This position is directly responsible for leading managers/directors of the division. This is a full time opportunity during regular business hours. This position will be onsite.JOB TITLE: Director of Client DeliverySummaryThe Director of Client Delivery assists the VP of Account Management with leading and managing a team of Account Managers/Directors. The Director of Client Delivery will plan, manage, and coordinate project activities to ensure goals and objectives are accomplished within the specified timeframe. The Director of Client Delivery will act as the voice of the customer, making sure that all delivery functions - Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success. The Director of Client Delivery will utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf. Key ResponsibilitiesLead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the clientCoordinate with Operations, Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.Relationship management: Develop and maintain strong relationships with the clients at all different levels.Ability to manage multiple projects and facilitate its success from the original concept to the final implementationWork closely Account Management team to coordinate project details and to ensure timely completionProvide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiativesDevelops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunitiesConsistently provides team members guidance, goal setting and performance feedback on a regular basisBecome knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.Specific Daily ActivitiesChair weekly group conference with team members to ensure synergies are shared across airline accounts.Hold weekly planned individual conference call with each team member to review current work activity. Topics addressed include:Operations, Technology, Product and accounting follow upsRelationship managementClient renewals and RFP documentation and coordination.Sourcing Implementation PlanRisk Assessment PlanManagement of Salesforce data entryTracking of Savings Matrix guaranteesTeam performance managementContract negotiations supportReview of updated Account Management formsCoaching and Management of Account DirectorProject Management /Technology SupportNew Client ImplementationAttend Weekly CallsExisting Clients Technology Project SupportInternal Project SupportBuilding Business Review PresentationsProviding Operational SupportK-Drive OrganizationQualificationsEstablished (at least 5 years) of experience in the travel industry and working closely with hotels is a mustBachelor’s degree in business administration, sales and marketing or related field, plus a minimum of 5 years leadership/ management experienceAbility to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals.Solid judgment and leadership skillsStrong implementation and operations experienceShows attention to detail and the ability to produce high quality workAbility to positively present the company in customer facing situationsAttention to detail and the ability to produce high quality work is a must.Strong Microsoft Office computer skills, with emphasis on ExcelExceptional verbal and written communication skillsCustomer service and client relationship skillsAbility to work with and understand diverse cultures here and abroadAn organized self-starter who can work proactively and independentlyAble to multi task and work well under strict deadlines and fast paced environmentFlexible schedule and limited travel availability needed based on business needs.Bi-lingual is a plusSalary is based upon experience but the target is $80k-105k plus bonus and a complete benefits package.If you are interested in this Director of Client Delivery position located in Melville, and are qualified, please apply!Our client is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. The management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. #J-18808-Ljbffr