Float Patient Relations Manager

Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan. Serve as internal resource in the clinic on insurance questions for providers and staff. Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage. Manage the welcome visit and orientation process for new Oak Street Health patients. Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs. Support the clinic management team on operational activities as needed, including scheduling and billing. Provide exceptional customer service. Foster patient engagement through the design and execution of events, including center tours. Other duties as assigned. What we're looking for...Relations, Manager, Patient, Float, Healthcare, Business Services, Retail