Technical Account Manager (TAM)

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing the relationship between Rapid7 and its most significant enterprise and federal accounts. This role is crucial for guiding customers through successful deployment, ensuring product adoption, and maximizing the use of Rapid7 solutions to achieve their desired security outcomes and long-term technical success.About The TeamThe Technical Account Management (TAM) team is committed to delivering a premier, "white-glove" experience. We offer customers a trusted, dedicated technical partnership with highly skilled cybersecurity professionals who are experts in Rapid7's product suite. Our core mission is to build personalized, seamless, and high-value experiences that customers not only trust and value but are also eager to recommend.About The RoleAs a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership.Specifically, Your Focus Will Be To Understand customer business and security objectives and apply technical expertise to drive succesful outcomesServe as the technical owner for assigned accounts, supporting both planning and execution needsGo beyond break/fix support by helping shape customer strategy and long-term security programsMeet regularly with customers to review system health, best practices, upcoming releases, and program progressAct as the advocate and voice of the customer within Rapid7, ensuring requirements are understood across teamsDirect crisis and incident response by coordinating with Customer Success, Support, and Engineering teamsMaintain deep technical knowledge of Rapid7’s product offerings and mentor others on best practicesDemonstrate and exemplify Rapid7’s Core Values:Bring You: Embracing individuality, authenticity, and diverse perspectives to foster an inclusive environment.Be an Advocate: Serving as champions for customers, the community, and the broader digital world, advocating for better security.Impact Together: Collaborating, sharing knowledge, and acting as a team to create meaningful results.Never Done: Fostering a mindset of continuous learning, growth, and improvement.Challenge Convention: Encouraging innovation and pushing boundaries to find new, better ways to solve cybersecurity challenges.Travel up to 10% to meet with customers onsiteThe Skills And Qualities You’ll Bring Include7+ years of experience in a TAM, professional services, solutions engineer, or technical support role with exposure to networking and security technologiesStrong account management and project management skills4+ years of hands-on Linux experience, including supporting Linux-based applications3+ years of networking experienceExcellent communication and customer service skills, both written and verbalAdaptability and eagerness to learn new technologiesCollaborative mindset with the ability to make independent decisionsProven problem-solving skills and ability to define solutions for complex challengesA strong commitment to driving positive, material impact on the business, demonstrated through a customer-centric mindset.Nice To HaveIndustry certifications such as CISSP, CSP, CEH, Security+, or OSCPSQL experience (required baseline)Familiarity with scripting languagesFamiliarity with Cloud Security (AWS, AZURE, GCP)Proficiency with Rapid7 or similar cybersecurity productsPenetration testing experience3+ years of direct security experienceWe know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.About Rapid7At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.