Customer Success Manager

We're out to solve the #1 business challenge for all B2B Marketers – proving Marketing ROI. Through the Banzai Platform, we provide marketers with the campaign insights they need to make better marketing decisions – and we do it all in one platform, making it super easy. We know marketing is hard enough – why make it harder? Our mission is to help our customers accomplish their mission – through better marketing, sales, and customer success outcomes. Our vision is to increase the value of every customer interaction for every company in the world.Ready to join us?This position reports to the Vice President of Sales & Customer Success.Role Overview We are growing at Banzai to meet our customers' demands, so we are seeking a Customer Success Manager to join our Go-to-Market team. You are passionate about helping clients solve their problems and have experience working with Fortune 1,000 companies. We look forward to meeting folks who are comfortable managing a book of business, ensuring their customers\' success, and maximizing their investments.Key Responsibilities Manage relationships with our customers through implementation, training, success planning, ongoing connection, and renewal contract executionProvide meaningful reporting to customersFind opportunities to grow existing partnerships through upsells and cross-sellsEstablish a trusted advisor relationship to gain long-term client relationshipsEngage with all relevant stakeholders at the account to limit being single-threadedGuide RFP processes, as appropriateBecome an expert on Banzai's solutions and our marketUse the CRMs to manage renewal opportunities, contacts, and accountsTravel for customer visits and internal meetings; on average, a few days per quarterRequired Experience & Qualifications Experience managing relationships with partners and stakeholdersExecutive presence - you can hold a room and guide a meeting with easeExperience with a CRM (ideally Salesforce)Comfort creating and giving presentationsExperience crafting strategic success plans that align with an organization's goalsAbility to identify opportunities to create and maintain relationships across an organizationExperienced with risk identification and mitigation, and creating strategic plans to improve customer sentimentLong-term, big-picture thinking along with short-term strategy executionCreative problem solver who can see the possibilities and step outside the "normal" way of doing things with easeUnderstands how to become familiar with and gather resources internallyCan operate independently but knows when to seek support and capitalize on the collective intelligence of the teamHealth, Dental, Vision, Life, and Long-Term Disability insurance (US-based)Unlimited PTO13 paid company holidaysRemote-first company$250/year home office stipend12 weeks of fully paid parental leaveMission-driven team motivated by excellenceClear objectives, direction, and empowerment from executive leadershipCompensation OTE (Base + Variable Performance Pay): $140,000 - $170,000Location: Remote USWe are an equal opportunity employer that values diversity. We are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply.#J-18808-Ljbffr