Federal Support Engineer 3 - Denver, New York

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. You'll be joining a team and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You'll DoEngage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platformReproduce technical issues and dive into Datadog's 400+ integrationsHandle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident managementAutonomously troubleshoot complex and/or high-priority customer issues without guidanceBecome a subject matter expert in many Datadog product areasDrive product conversations based on needs and problems learned during client interactionsLead high-complexity demos regarding specific and advanced use casesProvide mentorship to junior members of the team and serve as their escalation partnerWork from a Datadog office 3 - 5 days per weekWho You AreA candidate with previous experience supporting clients in the public sectorExperienced in multi-channel technical support at a SaaS company (5+ years of related experience)Experienced with APIs, REST calls and an understanding of Network terminologiesFamiliar with one or more Cloud technologiesAn exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiencesA strong mentor to your technical peersA critical thinker who defaults to a client-centric approachSelf‐motivated, detail‐attentive, and able to continuously learnA tinkerer with programming experience and a mid to advance knowledge of LinuxAble to work an on‐call rotating schedule that requires weekend availabilityDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.Benefits and GrowthBest-in-breed onboardingIntra‐departmental mentor and buddy program for in‐house networkingNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion TalksBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$92,000 — $122,000 USDDatadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people‐first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.Equal Opportunity at DatadogDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . 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