Semiconductor Field Service Engineer

Applicants must reside within commuting distance of Forge's Thornton, Colorado Office.Summary/ObjectiveForge Nano Inc, a fast-growing materials company with a focus on manufacturing nano-scale coating equipment across a wide range of markets, is seeking an experienced Field Service Engineer specializing in Semiconductor equipment. This position covers a broad range of advanced service duties, including servicing equipment in the field, performing remote/virtual service calls, participating in continual improvement efforts, and interacting frequently in customer-facing situations, which require a friendly, patient, and professional attitude.Essential Functions & ResponsibilitiesPerform on-site installation, service, modification, and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfactionTroubleshoot new problems remotely and in the field efficientlyCo-author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures, and completing relevant checklistsSupport in-house semiconductor tool operations, demo coatings, and maintenance requirementsInterface with Forge Nano's R&D, Operations and Engineering teams for continuous improvement projectsOrder / install parts and help manage inventory systemMaintain a safe work environment and staying OSHA compliant with relevant safety trainingAdhere to both internal and customer standards of conductProfessionally represent the company to the customerInitiate management of changes or corrective action requests for continual improvementRequired Education And ExperienceBachelor's degree with 4+ years' experience OR Technical Associate's Degree or equivalent military training with 8+ years' experienceIndustry-relevant field service and customer service experienceProficient with Microsoft Office Suite: Outlook, Excel, Word, etc.; CRM platforms, etc.Preferred Skills And ExperiencePrior experience in service and equipment repair in a cleanroom environmentBasic understanding of semiconductor deposition techniques and equipment designPrior experience in installation, troubleshooting, maintenance, and repair of capital chemical processing equipment, while complying with customer proceduresUnderstanding of industrial safety standards and handling of hazardous materialsAble to travel frequently, and on short notice if requiredExcellent customer-facing communication skillsExperience following and/or writing work instructions and standard operating proceduresDiligent organizational skillsAbility to prioritize and execute tasks with stringent deadlinesFlexibility to take support calls outside regular business hoursWork EnvironmentWork is carried out in our large technical facility, remotely, and at customer locations, often in cleanrooms and frequently with minimal physical clearance. While performing the duties of this job, the employee may handle hazardous chemicals at times. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, gloves, steel toe shoes, lab coat, etc. An employee in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to corporate and/or plant policies, rules and regulations in these areas is required. Employee will also be subject to customer safety policies and procedures during field service visits.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee occasionally will work near moving mechanical parts. The noise level in the work environment is moderate. While performing the duties of this job, the employee is regularly required to talk or hear or communicate. The employee frequently is required to stand; walk; and reach with hands and arms. Lifting of containers upwards of 50lbs will be required periodically.TravelRegular and frequent travel is expected for this position, with some travel on short notice. Since some international travel may also be necessary, all interested applicants must possess a current passport. Forge Nano is located in Thornton, CO. The employee is expected to reside within reasonable driving distance of the facility.Compensation/BenefitsThis is a Full-Time hourly position, with possible overtime at 1.5×. Expected hourly rate range is $40-52/hour, based on qualifications.Medical/dental/vision/disability and life insurance, holidays, PTO, Flexible Spending Account and 401(k) plan with company match and additional voluntary benefits.Forge Nano is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.