Service Manager

Job Title: Service ManagerJob DescriptionWe are seeking an experienced Service Manager to lead and support our industrial field service operations for highly engineered thermal processing equipment. This is a hands-on leadership role that blends technical troubleshooting, customer engagement, and team development. The position is critical and long-standing, with a history of stability and leadership within the organization. The ideal candidate should possess a strong engineering or technicalexperienceextensive exposure to industrial/thermal equipment, and proven experience in diagnosing, prioritizing, and resolving complex service issues directly with customers.ResponsibilitiesLead and supervise a small team of on-site service technicians and coordinate additional resources from manufacturing and engineering as needed.Act as the primary escalation point for customer service and equipment issues.Triage multiple service requests simultaneously, prioritizing based on urgency, impact, and customer needs.Develop, implement, and improve service programs, preventive maintenance plans, and service procedures.Analyze service trends, failures, and root causes to improve reliability and customer satisfaction.Provide hands-on technical support for industrial thermal equipment in the field and remotely.Read and interpret electrical schematics, control diagrams, and P&IDs.Diagnose equipment and process issues involving electrical systems, automation, sensors, pneumatics, hydraulics, and temperature control systems.Understand and interpret PLC logic for troubleshooting purposes.Support field installations, commissioning, warranty issues, and upgrades.Coordinate spare parts management, service logistics, and vendor/service provider relationships.Work directly with customers onsite and remotely to resolve issues and build long-term relationships.Support service-related quoting, configurations, and upgrade opportunities.Act as a technical advisor to sales by ensuring accuracy in configurations and service recommendations.Manage service department objectives, budget considerations, and performance metrics.Coach, mentor, and develop service technicians and field engineers.Lead by example in a hands-on managerial role.Help select, train, schedule, and support service personnel.Collaborate closely with engineering and manufacturing teams, especially during the initial transition period.Essential Skills5+ years of experience in industrial field service, service engineering, or technical operations of industrial equipment.Demonstrated leadership experience, including mentoring or managing technicians or engineers.Strong electrical knowledge, including high/low voltage systems, VFDs, control panels, and temperature controllers.Experience with industrial automation in a manufacturing or processing environment.Hands-on experience troubleshooting industrial equipment in customer environments.Ability to read and interpret schematics and technical documentation.Comfortable working directly with customers to resolve complex issues.Strong communication skills and confidence leading teams and customer discussions.Additional Skills & QualificationsExposure to thermal processing equipment such as furnaces, kilns, and ovens.Familiarity with PLC platforms for diagnostics and interpretation.Experience with SolidWorks or similar CAD systems for reading designs.Knowledge of ISO 9000 / ISO 9001 environments.Understanding of welding processes.Experience supporting aerospace, energy, medical, or industrial manufacturing customers.Work EnvironmentThe role requires less than 20% travel, both domestic and international, with occasional extended onsite visits depending on project needs. It offers a competitive base salary with performance-based commission, and a long-term opportunity to own and grow service operations within a stable, engineering-driven organization. The work environment emphasizes collaboration with a small, high-impact team, providing a chance to lead from the front while remaining engaged in fieldwork.Job Type & LocationThis is a Permanent position based out of Pico Rivera, CA.Pay And BenefitsThe pay range for this position is $100000.00 - $140000.00/yr.Employee benefits include but are not limited to: Medical Dental Vision PTO and Holiday Sick PayWorkplace TypeThis is a fully onsite position in Pico Rivera,CA.Application DeadlineThis position is anticipated to close on Mar 31, 2026.Diversity, Equity & InclusionAt Actalent, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Is Embedded Into Our Culture ThroughHiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our peopleActalent is an equal opportunity employer.About ActalentActalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.