Customer Success Operations Analyst

The RoleThis is a role for someone who looks at a messy spreadsheet, a broken process, or a confusing metric and thinks: I can figure this out. And then actually does.As our CS Ops Analyst, you'll sit inside the GTM Ops team and serve as the operational engine behind our Customer Success org. You'll dig into data, spot inefficiencies, build dashboards, tighten workflows, and use AI tools to move faster than anyone expects. You won't be handed a playbook - you'll help build one.The best people in roles like this know when to run with a hunch and when to stop and ask. Someone who can take direct feedback, adjust immediately, and not take it personally, because that's what growth actually looks like. You don't need to have all the answers. You do need to be honest when you don't, stay curious when things get hard, and keep getting better every single week.If you're early in your career, hungry to grow, and get genuinely excited when a complex problem finally clicks into place, this role was built for you.What You'll DoFind the inefficiencies. Audit CS processes, workflows, and tools to identify where time is wasted, signals are missed, or steps don't make sense, and fix them.Build and maintain reporting. Own dashboards and reports in Salesforce that track renewals, health, risk, and team performance. Make sure the numbers tell a story CSMs and leaders can act on.Support the renewal & risk rhythm. Help maintain the weekly and monthly operating cadence: tracking pipeline, flagging risks, and keeping Salesforce data clean and current.Drive AI transformation across the CS org. This isn't about using AI to do your job faster. It's about identifying where AI can fundamentally change how the CS team operates. Find the workflows, the manual tasks, the repeated patterns, and lead the effort to replace or enhance them with AI-powered solutions that scale.Use AI to work smarter yourself. Bring AI tools into your own daily workflow to automate repetitive tasks, surface patterns in data, and do in hours what might otherwise take days. Then teach the org what you've learned.Connect the dots. Look across multiple data sources (product usage, CRM data, support tickets, health scores) and surface the patterns that matter before anyone else notices them.Support CS leadership and the CS team. Be a reliable operational partner to CS leaders and CSMs, fielding requests, removing friction, helping them get what they need to do their jobs well. You're part of the team's success, not just a back-office function.Support cross-functional programs. Work with Sales, Finance, and Enablement on handoffs, reconciliations, and process improvements that touch the full customer lifecycle.What We're Looking for2-4 years in a CS Ops, RevOps, Sales Ops, GTM Analyst, or CSM role at a B2B SaaS companyGenuinely AI-native - you use AI tools in your daily work, not just occasionallyStrong analytical instincts - you see patterns in data quickly and know what questions to ask nextHands-on Salesforce experience - building reports and dashboards, not just reading themAdvanced spreadsheet skills; comfortable cleaning, structuring, and QA'ing messy dataSelf-starter who closes loops without being chasedIntellectually curious - you like puzzles, you like figuring things out, and you get excited when something complex finally makes senseWhy You'll Love it HereWe know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.Globally distributed, fully remote teamCompetitive salary, equity, and bonus comp packagesMedical, dental, and vision coverage401k matching (US) or pension fund contributions (Global)Unlimited time off policyLearning & Development benefitsPhysical & Mental Health benefitsEquipment & home office setup stipendTeam activities and get-togethers to connect with your fellow SignalitesA challenging and fulfilling opportunity to join a fast-growing AI companyCompensationIn accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total on-target earnings (OTE) in the range of $100,000 to $135,000. This range encompasses all seniority levels eligible for this position. The OTE includes base salary and commissions.