Call Center Specialist - $20/hr - DC

Our client, a national association, is seeking a Call Center Specialist to join their team on a temporary assignment with potential to convert to permanent in Washington, D.C.About The JobRespond to requests for information about home and community-based services for older adults and individuals with disabilities.Provide accurate referrals to approved agencies and community programs.Recognize when a caller requires a higher level of support and elevate or transfer appropriately.Follow established call center protocols, performance standards, and quality guidelines.Document all interactions and complete required reporting in CRM systems.Support a high-volume, fast-paced call center environment.About You1+ year of call center, customer service, or data entry experience.Comfortable working in a high-volume, fast-paced environment.Strong oral and written communication skills.Excellent interpersonal and decision-making skills.Detail-oriented with strong documentation skills.Proficient with Microsoft Office and CRM systems.Bilingual English/Spanish a plus.About The PositionStart Date: ASAP!Schedule: Monday-Friday, 9:00 AM-5:30 PM.$20/hour.Metro accessible in Washington, DC.Hybrid Schedule: 2 days onsite, 3 days remote.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California ResidentsQualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#J-18808-Ljbffr