IT Intern
About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.SummaryJob Description:The primary responsibilities of this position include, but are not limited to, assisting in all aspects of computer setup, installation, troubleshooting, service, upgrades, maintenance, and training. The IT Intern needs to be knowledgeable in all aspects of IT support, be diligent, analytical, and possess outstanding communication skills.This position is 100% in office.Duties And ResponsibilitiesAssist in the deployment of new hardware and software for computers Assist with IT support requests from users through IT Support Portal, phone calls, or in-person requests Follow setup and maintenance protocols to ensure systems are secure and ready for users Maintain and troubleshoot devices and systems from both a hardware and software perspective Maintain or develop professional and technical knowledge through workshops and training classes Perform post-resolution follow-ups for IT support related tickets Provide input and help evaluate vendor supplied software and test software compatibility with existing hardware and programs Provide setup and support for mobile devices, including smartphones and tablets QualificationsMinimum of one-year certificate from college or technical school, 1 to 3 years related experience or equivalent combination of education and experience Proficient in Windows Office Ability to prepare reports and business correspondence Excellent written and verbal communication skills Ability to understand and follow written and verbal instructions Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow Ability to work independently and as a member of various teams and committees Versatility and willingness to work within constantly changing priorities with enthusiasm PHYSICAL DEMANDS AND WORK ENVIRONMENTFrequently required to stand, sit, walk, talk, and hear Continually required to utilize hand and finger dexterity, including calculating figures and amounts and use of a keyboard Occasionally required to climb, balance, bend, stoop, kneel, or crawl Occasionally required to lift/push weights up to 50 pounds Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus Exposure to moving mechanical parts The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Base Pay Range$17.50 per hourThis range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.