Technical Support Engineer

Profile: Technical Support EngineerLocation: New JerseySkillsKnowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of successAdaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environmentStrong problem-solving skills and ability to troubleshoot basic technical issues independentlyExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individualsCustomer-oriented mindset with a focus on delivering high-quality customer service.Familiarity with ticketing systems and knowledge base tools is a plusAbility to work under pressure in a fast-paced environment and manage multiple priorities effectivelyWillingness to learn and adapt to new technologies and tools in the banking technology domainExperience And QualificationsA minimum 5+ years of overall experience is required.Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.Bachelor's degree in computer science, Information Technology, or a related field.Experience in Banking /payment technologies is a plus.