Customer Service Representative

Company DescriptionFounded in 1994, CRKT® (Columbia River Knife and Tool®) is built on the principles of innovation and integrity. We create high-quality knives and tools designed to inspire and endure, giving our customers Confidence in Hand®. Known for collaborating with some of the world’s best designers, CRKT prides itself on delivering innovative products that combine superior craftsmanship and functionality. Our team is passionate about exceeding customer expectations and maintaining a commitment to excellence in all we do. For more information, please visit our website at www.crkt.com.Role DescriptionThe Customer Service Representative is a part-time temporary position (minimum of 3 months), working 20 hours/week. This position is primarily responsible for providing exceptional customer service to both internal and external customers. This is achieved by completing the following duties and responsibilities timely and accurately.Essential Duties and ResponsibilitiesAnswer incoming customer inquiries and help provide answers and guidance to questions on product info, order status, etc.Monitor and reply to incoming emails through contact center queue dailyAccurately input customer orders into ERP system ensuring all details are correctMonitor and research order processing from start to finish, tracking order statuses and ensuring timely deliveryHelp guests who come to the building for meetings, scheduled visits, or service-related inquiriesProvide backup to other customer service functions including parts/warranty tasks, CRKT Store order processing, Office Supply ordering and other duties as directed by managerTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have excellent attention to detail and be a team player with a positive attitude and a focus on customer satisfaction. . The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QualificationsHigh school degree/GED and one to three years related experience.Proficiency with Microsoft Office suite including Excel, Word and Outlook is required.Proficiency with 10-Key is desirable.Experience with sales order entry, invoicing and ERP system software is desirableCustomer Service experience is a plus.Columbia River Knife and Tool is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.