Robotics Process Automation Specialist

Job Description DescriptionCompany OverviewTherapy Management Corporation (TMC) strives to be the preferred therapy provider andemployer in all communities we serve. We make a positive difference by delivering compassionate, superior care to all. Our passionate commitment to service excellence creates loyal customers and cultivates the best working environment for our TMC family. Our success is built on unwavering integrity, ethics, and an environment of innovation.DescriptionThe Robotics Process Automation (RPA) team is responsible for building and maintaining custom robotic processes for clients to support RPA based solutions that optimize business processes and eliminate repetitive and manual work. As a member of this team, you will be expected to build and take ownership of your workflows and the client results that you help create:Understand the product: Build understanding of our customers' needs and have a thorough understanding of the technology framework and processes that are in place. Onboard new clients: Work closely with new clients to configure the solution using both a user interface and SQL updates.Create new RPA processesBuild RPA processes using RPA tools as well as custom-built solutions on an as-needed basis.Manage and Maintain processesEnsure smooth processing of RPA processes, including validating data and troubleshooting problems and unexpected results. Make updates to existing processes as needed based on changing applications and client needs. Communicate with clientsWork with clients to obtain data and other information as needed. Manage expectations and return desired results to clients. This position will give you an excellent opportunity to work with a team of highly motivated product management, engineering, and usability design and research professionals in a growing organization that is invested in creating exceptional product experiences and client value.Key ResponsibilitiesDiscover, document, design, and deliver optimizations to existing business practicesConduct consulting with internal and external clients to optimize processesRecord work time for external client billing as defined in consulting agreementsBuild relationships with business stakeholdersUse RPA tooling to automated business processesPropose additional efficiency optimizations and approachesDevelop automations with a focus on usability, dependability, maintainability, and performanceParticipate in peer design reviews, code reviews, performance testing, and functional testing with a focus on product qualityMaintain automations repositoryStay current with software industry trends, tools, technologies, and best-practices, and incorporate them into your workSkills, Knowledge and ExpertiseREQUIRED QUALIFICATIONSBachelor's degree or equivalent experience.RPA experience preferred (UI Path, Automation Anywhere, Blue Prism, Power Automate, or other RPA platform), or other client facing application development experience.Familiarity with databases technologies like SQL, Cosmos, Mongo, etc.Familiarity with healthcare revenue cycle and/or payer organizations will be helpful.Experience working in a in Scrum or other Agile development environment is preferred.Can-do attitude with a demonstrated ability to get things done under minimal supervision.Organized, detail-oriented, and process- and improvement-minded.PREFERRED QUALIFICATIONSExperience with one or more of the following programming languages:C#, VB.NET, C++, JavaScript