Field Technician I

Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class service to our customers. Field Technicians maintain and troubleshoot smart water meters and communication systems, provide support, feedback and training to utility partners, and track data to report activity. Candidates for this position should be prepared to fully understand and represent our business, adhere to safety practices and be comfortable in a dynamic, fast-paced work environment. Travel is required for this position.Company Benefits Include:Company Truck, computer and business expense credit cardCompany-paid insurance premiums for Medical, Life/AD&D, and Short and Long-Term Disability Insurances!401(k) Retirement Plan with up to 7.5% company match!Year-end bonus (equal to one month’s pay) eligibleVoluntary (employee paid) benefits include dental, vision, accident, critical illness and hospital indemnity, and life/AD&D insurance, flexible savings accounts, health savings accountsPaid time off including holidays, vacation and sick time. Primary DutiesProvide technical support for AMR/AMI systems on-siteOversee AMR/AMI equipment installations as needed. Diagnose issues with communication systems, electrical systems and software toolsMaintain good communication with property staff, responding to questions and provide updates or changes to management. Maintain documentation and reporting. Follow-up and communicate with timeliness and accuracy. Ability to work as part of a team across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding. Work with a high level of integrity and professionalismRequirementsAssociate of Applied Science Degree or equivalent combination of education and experienceInstallation, basic electronics, or equivalent experience (preferred)One-year technical customer service experience (preferred). Ability to install, repair, and maintain products and systems both internally and in the fieldKnowledge of meter technologies (water, gas and/or electric) with various radio frequency (RF) transmitter and data collection devices preferredA keen interest in acquiring necessary skills with an ability to learn quicklyAbility to diagnose technical and/or operational problemsAbility to research, understand and/or analyze data.; and complete work orders utilizing computer and manual data entry methodsAbility to write technical reports that can be utilized throughout the companyA keen willingness to help the team and learn new skills (essential)Basic computer skills with a strong tendency towards Excel or Data Bases (strongly preferred)Clean driving record, a valid driver’s license, a clean criminal background, and eligible to work in the U.S. (essential)Well-developed time management and organizational skills as well as strong communication skillsPhysical RequirementsWillingness to travel within a defined region (approximately 80% overnight Travel)Must be physically fit; able to frequently bend and periodically lift 50lbsAble to work/move at the required pace without direct supervisionInteract verbally with diverse personalitiesBehavioral RequirementsGood written, verbal, and telephone skills demonstrating Master Meter’s empathetic approach to dealing with customersAbility to manage multiple accounts, priorities and field projectsPositive “can do”/professional attitude and quick, hands-on learner Enjoys and effective at training customers as requiredSelf-motivated, disciplined and honestCompetency RequirementsHighly analytical, attention to detail and accuracy required; proactive problem-solving ability with a solutions-oriented attitudeRobust time management skills and ability to manage and meet concurrent deadlinesHigh energy level; comfortable performing multifaceted projects in conjunction with day-to-day activities Ability to get along with diverse personalities; tactful, mature, flexible Ability to establish credibility and be decisiveResults and people orientedEqual Opportunity EmployerPowered by JazzHRa9rTOBYdwp