Training, Development & Quality Manager

JOIN THE AAA WASHINGTON TRAINING TEAM!As a Training, Development & Quality Manager at AAA Washington, you will be responsible for the strategic management of the training and development efforts for the assigned business line. This role oversees the quality assurance of the department training programs, including new hire and on-going employee training.Qualifications Bachelor’s degree (BA) in business or similar field or equivalent experience 4+ years’ training experience in the applicable industry 3+ years’ experience in management or supervisory role Experience utilizing industry technology and platforms preferredWhat You’ll DoResponsible for developing training initiatives and curriculum across the department. Collaborate with leadership to build new training programs. Oversee the needs analysis on an ongoing basis to determine training needs and establish objectives for the department, team, or individual and partner with key stakeholders to support initiatives.Oversee effectiveness of training and development programs by assessing learning application, follow-through, and performance improvement.Manage learning technologies, including collaboration platforms.Responsible for overall quality of training by the team, using data and metrics to determine ROI on training programs and training specialist performance.Develop and implement process improvements and efficiencies for training. Who We AreThe American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.RANKED AS ONE OF WASHINGTON’S 2024 BEST PLACES TO WORK by Puget Sound Business Journal BenefitsHealth insurance (medical vision, prescription drug, and dental)Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leaveEleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth401(k) with Employer MatchLife and LTD insuranceFlexible Spending Accounts4 Hours of Volunteer Time Off every yearFree Premier RV AAA Washington MembershipPaid, on-going training throughout your careerFree parkingSALARY RANGEThe annual salary pay range for this position is $86,300 – 105-725.In addition to base pay, this position is eligible for a manager bonus with a bonus target of up to 13.50% based on performance.NOTIFICATIONS AAA Washington is committed to hiring and retaining a diverse and inclusive staff. We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas. We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area. AAA Washington is a drug-free workplace. #2Priority #priority2 #Insurance #Insurancejobs #insurancecareers #PropertyandCasualty #trainingjobs #TrainingandDevelopment #LearningandDevelopment