Housing Assistant

Housing AssistantUnder the direction of the Housing Manager and Leased Housing Department (LHD) policies and procedures, the Housing Assistant will work in the Leased Housing Department. As a Housing Assistant, your duties will include processing service requests for lease renewals and recertifications, responding to information requests, emails, and correspondence, and collaborating with other units within LHD to ensure the timely and accurate processing of cases. Specific duties and responsibilities include, but are not limited to: Use HUD regulations, NYCHA policy, and procedure to review and evaluate documents to process lease renewals, annual, and interim recertifications. Research and provide an accurate analysis of case activities. Resolve income discrepancies. Perform income verification. Complete case corrections. Ensure timely delivery of responses to inquiries. Identify and escalate case and system issues for immediate follow-up. Perform other duties as assigned. Note: If this appointment is made on a provisional/temporary basis pursuant to 65 of the NYS Civil Service Law, no tenure or permanence accrues to an incumbent in this position by virtue of such appointment. Note: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. Additional Information: For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.