Customer Service Representative

Customer Service Representative We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.Responsibilities:Receive a high volume of inbound calls and emailsIdentify the reason for the customer's call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team quotasAttend trainings to maintain up-to-date skills and knowledgeLocation of job: 50 Water Street, FL 7, Metroplus Health Plan - 50 Water Street Shift Notes: ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi. 2 days in office, 3 days remote (field work not required) Must be bilingual with following languages (Two or more then) Bengali (Speak, Read, Write)English (Speak, Read, Write)Spanish (Speak, Read, Write)Hindi (Speak, Read, Write)Korean (Speak, Read, Write)Russian (Speak, Read, Write)Chinese (Speak, Read, Write)Qualifications:High school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferredComfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively