Customer Care Coordinator

Full-Time Customer Care CoordinatorYour compassion makes a difference! Experience the reward of helping others! Kelly's Home Medical--Davenport, a division of CarePro Health Services, is hiring a full-time Customer Care Coordinator to join our caring and committed team. In this role, you'll support patients and customers with their medical equipment needs, assist with intake, and deliver top-notch customer service. Hours are Monday through Friday from 8:30 am to 5:00 pm. Why CarePro? At CarePro, you're more than an employeeyou're an owner. As a proud employee-owned company, your contributions help shape our shared success. We're committed to a culture of accountability, collaboration, and innovationall in a supportive and efficient work environment. What You'll Do: Assist with patient intake and process orders for delivery, pick-up, or changes in service Help customers with medical equipment and supplies, including adjustments, training, and demonstrations Accurately complete order forms, determine charges, collect co-pays, and enter data into systems Communicate with physicians, referral sources, and medical professionals while protecting patient privacy Receive inventory, restock shelves, and label products in the retail area Answer phone calls and assist retail customers in person What We're Looking For: High school diploma or GED Experience in the home medical equipment field is a plus Familiarity with Medicare rules and insurance reimbursement (a plus!) Strong computer skills, including data entry, Microsoft Office, and internet navigation Attention to detail, efficiency, and teamwork skills Additional Requirements: Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required. CarePro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company. Learn more about us at www.careprohs.com.