RMA Coordinator

RMA Coordinator Make a measurable and mission-critical impact. Bring your unique talents and experience to a leading company in Industrial IoT (IIoT) solutions. Grow your passion into a rewarding profession by joining a dynamic and expanding organization. You'll play a vital role that supports your success and helps drive safe, efficient, and reliable operations across industries worldwide. Anova offers opportunities that empower you to: Innovate with cutting-edge IIoT technology Be part of a global, mission-driven team Grow your skills through hands-on experience and development Make a measurable impact across industries worldwide Join us as an RMA Coordinator on the Operations team, and help shape the future of safer, more efficient, and more reliable operations across the globe. Start your journey with Anova today! Job Duties and Responsibilities: Provide day-to-day support and liaison between repairs, sales, and customer success teams to coordinate the return of customer products with an elevated level of professionalism. Create a positive and helpful customer experience. Receive and process all product returns and repairs, managing customer interactions received via multiple channels and communicating effectively to understand customer requirements, set customer expectations, and strengthening customer relationships. Organize on-time shipments/orders of replacement/repaired customer products, maintain and track product backlog. Assist in Incoming Quality Inspection Report Population and management. Drive warranty cost reduction initiatives Validate warranty status Manage disposition of returned items for: refurbishment, supplier RMA, Disposal What you'll need to succeed: Minimum Requirements - High School Diploma At least one year's working in manufacturing, shipping & receiving, or customer service. Must have the ability to be highly detailed in a fast work environment. Must be able to communicate effectively, both verbally and in writing. Preferred Qualifications - Technical training/experience working with electronics Physical Requirements - Prolonged periods sitting at a desk and working on a computer. Must be able to stand and walk for long periods of time. Manual dexterity to evaluate, install, and modify equipment. Must be able to work with small objects and see small print. Must be able to crouch, stoop, and kneel periodically. Must be able to lift and carry up to 40 lbs. Must be able to reach overhead. ABOUT ANOVA We are very proudly "one" Anova built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,250,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world safer, more efficient, and reliable. We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more we've got you covered. If this sounds like a fit for you, apply to join Anova in connecting the industrial world for better.