UGC Producer

About The CompanyAbout CleoAt Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.Follow us on LinkedIn to keep up to date with new product features and insights from the team.About The RoleCleo is building its in-house UGC production function from the ground up. As a UGC Producer, you’ll own the execution and scaling of UGC production — sourcing the right creators, translating the strategy and the scripts into creator-specific briefs, and ensuring high-quality content is delivered on time.You’ll collaborate closely with Growth Marketing, Strategists, and Copy teams to bring ideas to life, manage creator relationships, and support light video editing (such as adding captions, end cards, transitions, and minor trims) to prepare assets for paid social on Meta and TikTok.Key ResponsibilitiesSource, vet, and onboard UGC creators using various platforms and tools.Expand and diversify the UGC creator pool across key geos, demographics, and product lines.Manage creator communication, timelines, and deliverables to ensure high-quality, on-time content.Put together clear, actionable briefs, directions, and creative guidelines that set creators up for success.Build and maintain a structured creator pipeline with rates, deliverables, and performance insights.Act as a bridge between copywriters, growth marketers, and creators to ensure aligned briefs, clear feedback loops, and consistent delivery of high-performing content.Maintain strong organisation and continually improve processes as production volume scales.Perform light video editing to prepare the raw UGC footage for paid social, including adding captions, end cards, transitions, minor trims, and basic formatting for Meta and TikTok.Take Cleo’s in-house UGC production from ground up to a fully scalable, repeatable, high-performing engine.What We're Looking For4+ years of experience in production, video editing/producing, social media marketing or creator partnerships/influencer marketing (agency or in-house).Strong understanding of UGC best practices and paid social creative.A portfolio showing data-driven creative concepts that delivered measurable results.Proven ability to manage creators, briefs, and fast-moving production workflows.Basic experience with PremierPro/ AfterEffects/ InShot/ CapCut or similar.Excellent communication and relationship-building skills.Highly organized with experience in managing asset production.Comfortable making light video edits and formatting assets for paid social.Data-informed and excited to experiment, iterate, and scale top-performing UGC.Nice To HaveExperience in fintech, subscription-based products, or other app-first businessesWhat You'll Get For All Your Hard WorkA competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT VenturesA clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best workWork where you work best. We’re a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid.Other BenefitsCompany-wide performance reviews every 6 months Generous pay increases for high-performing team membersEquity top-ups for team members getting promoted15 days annual leave a year + 5 additional floating flexible days per year + public holidays (+ an additional day for every year you spend at Cleo)1 extra day a year to be used for learning and 1 extra day for volunteering401k matchingMedical Insurance, Dental and Vision careGenerous Parental Leave1 month paid sabbatical after 4 years at CleoRegular socials and activities, online and in-personWe'll pay for your OpenAI subscriptionOnline mental health support via SpillAnd many more!Welcoming EveryoneWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.If there’s anything we can do to accommodate your specific situation, please let us know.Compensation rangeUnited States: $90,000 - $115,000 gross annually*Other locations: Compensation will be discussed during the interview processFinal compensation will be determined based on the candidate's qualifications, skills, and previous experienceBy submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice