Phone Console Operator

Phone Console Operator 3+ Month contract in Los Angeles, CA. Opportunity!!! This Jobot Consulting Job is hosted by: Robert Reyes Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $21 - $24 per hour A bit about us: Prestige Hospital System Advancing new knowledge and improving health outcomes through research Why join us? Competitive compensation Medical Insurance Dental Insurance Vision Insurance Life Insurance Flexible Schedule Job Stability Career growth If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you. Job Details Job Details: Our organization is seeking an experienced Consulting Phone Console Operator in the healthcare industry. This exciting role is at the heart of our operations, ensuring seamless communication between patients, healthcare providers, and our team. This position demands a high degree of professionalism, excellent customer service skills, and the ability to handle high call volumes in a fast-paced environment. The successful candidate will be expected to work on a self-directed basis with minimal supervision, adapting quickly to evolving departmental and hospital policies and procedures. This role may require overtime, weekends, holidays, and night shifts when necessary. Responsibilities: 1. Efficiently handle high call volumes in a fast-paced environment, ensuring all calls are answered promptly and professionally. 2. Prioritize and multi-task several duties simultaneously, ensuring all tasks are completed accurately and on time. 3. Identify and escalate priority issues to the appropriate personnel or department. 4. Remain calm and effective during emergency situations, providing reassurance and guidance to callers. 5. Exhibit excellent customer service skills at all times, handling all situations in a courteous, professional manner. 6. Adapt to evolving departmental and hospital policies and procedures. 7. Perform repetitive tasks while sitting at a computer workstation for an extended period of time. 8. Take on additional tasks and duties as requested by management. 9. Use Microsoft Office suite (Word, Excel, Outlook, SharePoint) proficiently for various tasks. 10. Use a PC and navigate the internet proficiently. Qualifications: 1. Minimum of 2+ years of experience in a similar role, preferably within the healthcare industry. 2. Exceptional written communication skills, with the ability to write neatly and use proper grammar and punctuation. 3. Proven ability to work in a high call-volume setting. 4. Demonstrated ability to prioritize and multi-task. 5. Proven ability to identify and escalate priority issues. 6. Demonstrated ability to remain calm and effective during emergency situations. 7. Proven customer service skills. 8. Ability to work on a self-directed basis with minimal supervision. 9. Demonstrated ability to adapt to evolving policies and procedures. 10. Ability to work overtime, weekends, holidays, and night shifts when necessary. 11. Experience performing repetitive tasks at a computer workstation for extended periods. 12. Proficiency in operating a PC and navigating the internet. 13. Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint). 14. Knowledge of medical terminology is preferred. 15. Call center experience is preferred. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. 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