Emergency Veterinary Receptionist - Daytime

Emergency Veterinary Receptionist - DaytimeDepartment: ReceptionistsEmployment Type: Full TimeLocation: Hickory, North CarolinaReporting To: Melinda KilbyDescriptionSpecialty Services | Not an Entry-Level RoleCarolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC. This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience-guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism. As a 24-hour specialty and emergency hospital, CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination What You'll DoDeliver an elevated veterinary receptionist / client service experience from first interaction through completion of care Manage high-volume phone lines and front desk operations with efficiency and professionalism Schedule and coordinate specialty appointments with strong attention to detail Serve as a liaison between clients, specialists, and clinical teamsProvide clear, compassionate communication regarding services, expectations, and timelines Maintain accurate and thorough client and patient recordsNavigate sensitive or emotional situations with confidence and professionalismSupport client retention and satisfaction through exceptional service What We're Looking ForThis is not an entry-level Veterinary Receptionist role. We are seeking professionals who are already confident in their abilities and can contribute immediately.Required:2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional (veterinary, specialty, ER, or human healthcare) Proven ability to manage high-volume client interactionsExcellent verbal, written, and interpersonal communication skillsStrong multitasking and organizational abilities Ability to maintain professionalism in fast-paced, high-stress environmentsPreferred:Experience in veterinary specialty or emergency medicineFamiliarity with advanced scheduling systems and EMR platformsDemonstrated success in client engagement, retention, or service excellence roles Important: Experience RequiredThis role is intended for experienced Veterinary Receptionists / CSRs only. Candidates must be comfortable: Managing complex scheduling and workflows Handling demanding client interactions independently Delivering a high-level, concierge-style client experience Career Growth OpportunitiesWe are committed to developing our team. High-performing Veterinary Receptionists/CSRs may advance into: Specialty service coordination Lead CSR or supervisory roles Hospital operations and leadership pathways ScheduleMonday-Friday - first shift, opportunity to support daytime operations Rotating holiday support - equitable and shared amongst support staff Compensation & BenefitsCompetitive pay: Starting at $16/hr, negotiable based on experience Medical, dental, and vision insurance 401(k) with employer match Paid Time Off + Holiday Pay Employee pet care discounts Life insurance options Health & Wellness resources through Calm HealthLegal service offerings available with RocketLawyer. ? Why CASE?Work alongside a highly skilled specialty and emergency teamBe part of a fast-paced, collaborative, and growth-focused environmentBuild a long-term career in advanced veterinary medicine Apply TodayIf you are an experienced Veterinary Receptionist / CSR ready to grow in specialty medicine, we encourage you to apply.