Pharmacy Customer Service Representative

Job Title: Pharmacy Customer Service RepresentativeLocation: Oklahoma City, OKIndustry: Healthcare / Pharmacy ServicesPay: $17–$19/hourBenefits: This position is eligible for medical, dental, vision, and 401(k).About Our Client:Addison Group is partnering with our client to hire a Pharmacy Customer Service Representative to support member and provider communication within a healthcare services environment. This opportunity is ideal for someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced, team-oriented setting.Job Description:The Pharmacy Customer Service Representative will assist patients, providers, and pharmacy partners by handling inbound and outbound communication related to pharmacy services, medication adherence programs, and healthcare support initiatives. This role requires strong attention to detail, professionalism, and the ability to accurately document information while navigating multiple systems. The ideal candidate is customer-focused, dependable, and comfortable working in a phone-based environment.Key Responsibilities:Handle inbound and outbound calls with members, providers, and pharmacy partnersProvide information regarding pharmacy programs, medication adherence, and healthcare support servicesDocument customer interactions and update records within internal systemsReview account and prescription information to ensure accuracy and completenessAssist with resolving customer questions and escalating issues when appropriateMaintain confidentiality and compliance with healthcare-related proceduresUtilize Microsoft Office applications and healthcare systems for tracking and reportingSupport ongoing outreach initiatives and follow-up communication effortsMeet productivity, quality, and customer service expectationsQualifications:Previous customer service, healthcare, pharmacy, or call center experience preferredStrong verbal and written communication skillsComfortable working in a fast-paced, phone-based environmentExcellent attention to detail and organizational abilitiesBasic computer proficiency and ability to navigate multiple systems efficientlyAbility to multitask and prioritize responsibilities effectivelyDependable with strong attendance and professionalismExperience with healthcare or pharmacy-related systems is a plusAdditional Details:Full-time opportunityMonday–Friday scheduleStructured training program providedTeam-oriented work environment with growth potentialPerks:Competitive hourly payMedical, dental, vision, and 401(k) benefitsOpportunity to gain experience in the healthcare and pharmacy industrySupportive team culture and leadershipCareer advancement opportunities based on performanceAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.#Admin4