Technology Operations Specialist, 2 Hour Learning (Remote) - $100,000/year USD

You are not interested in managing ticket queues. You want to take ownership of the infrastructure that keeps an organization functioning. If you have managed endpoint fleets, SaaS platforms, and procurement under firm deadlines, this position will represent a meaningful advancement. If you are more comfortable in slow-moving IT environments where systems remain static and launch timelines are not your concern, this is not the right opportunity.2 Hour Learning is expanding a new approach to K-12 education through AI-powered personalized learning. With new campuses opening on a consistent schedule, the line between operational readiness and failure often comes down to execution fundamentals: correct devices, provisioned and enrolled; accurate SaaS licenses, active and allocated; communication tools, configured and validated.This role involves overseeing device procurement from Dell, HP, Apple, and Lenovo; administering MDM (mobile device management) and provisioning processes; managing SaaS subscriptions and renewals across 14+ platforms; and delivering the campus technology onboarding playbook (including Google Voice, Zoom Phone, and Zoom Rooms). You will capture what succeeds, refine standard operating procedures, and leverage AI tools to automate recurring tasks.If you seek direct ownership, quantifiable results, and the momentum of an expanding school network, we want to speak with you.What You Will Be DoingManage complete device procurement cycles across Dell, HP, Apple, and Lenovo, monitoring lead times and shipment schedules to ensure campuses receive equipment prior to launch datesProvision, image, enroll, and manage the full lifecycle of student and staff devices via an MDM platform, maintaining precise asset inventory records across all campusesOversee SaaS accounts, user permissions, and license allocation across 14+ platforms, proactively managing utilization thresholds and renewal timelines to avoid service interruptionsDeliver the new-campus technology onboarding playbook, preparing devices, provisioning systems, and setting up Google Voice, Zoom Phone, and Zoom Rooms ahead of opening dayDevelop and maintain SOPs, runbooks, and launch checklists, refining them with each campus deployment and using AI tools to automate repetitive proceduresWhat You Won’t Be DoingOperating as a queue-focused helpdesk technician evaluated primarily on ticket throughputBuilding long-term IT architecture plans or engaging in strategy discussions while launch deadlines passExecuting unstructured purchasing without inventory tracking, vendor management, or specification documentationRelying on others to create process documentation (you will ensure launches are repeatable and not reliant on institutional knowledge)Technology Operations Specialist Key ResponsibilitiesThis position ensures that every campus launch and ongoing operation proceeds on schedule because devices, SaaS access, and launch-critical technology systems are completely provisioned and operational before day one.Basic RequirementsCurrently located in the United States and authorized to work in the US without visa sponsorshipWilling and able to travel periodically to US campusesExperience administering an MDM (mobile device management) platform such as ManageEngine, Jamf, Intune, Mosyle, or equivalentHands-on experience deploying and supporting end-user devices (laptops or tablets), including provisioning/imaging and troubleshootingExperience administering SaaS platforms, including account provisioning, permissions management, and license managementExperience coordinating hardware procurement and delivery logistics and/or running asset tracking workflowsEvidence of creating or maintaining operational documentation such as SOPs, runbooks, or playbooksDemonstrated use of AI tools to troubleshoot technical problems or automate repetitive operational workflowsNice-to-have RequirementsExperience supporting a distributed, multi-site environment where inventory, spares, and repairs must be managed across locationsStrong track record of building simple automations that reduce manual provisioning and reporting workExperience configuring or administering communication tools such as Google Voice, Zoom Phone, or Zoom RoomsAbout 2 Hour LearningEducation is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter. They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.2 Hour Learning is reprogramming learning for the AI era.Here’s How They’re Fixing It.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!Working with usThis is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-5755-US-Atlanta-TechnologyOper