Supervisory Individual Tax Advisory Specialist (Field Asst Mgr) Temp Prom/Detail MBE 3 Years/MBMP

General Manager DutiesAs a Front Line Manager, you will:Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.Give advice, counsel or instruction to employees on work and administrative matters.Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.Identify developmental and training needs of employees, providing or arranging for needed development and training.Initiate ways to improve production, work processes and/or to increase the quality of the work directed.The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.Supervisory Individual Tax Advisory Specialist provides technical and administrative supervision over employees who are assisting customers on a full range of issues within Taxpayer Services, Customer Assistance, Relationships and Education (CARE), Field Assistance, delivering high-quality, face-to-face service to taxpayers with complex tax issues. Routinely explains the impact of various courses of action, including enforcement consequences, while promoting voluntary compliance and protecting taxpayer rights.Provides guidance with amended filings, account adjustments, and notice resolution for individuals and small businesses. Provides guidance with resolution to complex account issues by researching IDRS and other IRS systems, computing tax, penalties, and interest, and initiating corrective actions such as payment tracers, credit transfers, and abatements.Actively educates taxpayers on all available service channels, including IRS online tools, digital resources, and self-service options, empowering them to independently meet future tax obligationsSTANDARD POSITION DESCRIPTIONS (SPD): PD96344 Visit the IRS SPD Library to access the position descriptions.