GCP Application Technical (Engineer)

Role : GCP Application Technical (Engineer)Location: Charlotte, NC / Sunrise, FLDuration: ContractJob SummaryNote : For this role GECX(Gemini Enterprise for Customer Experience, Google Cloud's conversational AI and agentic platform). Is mandatory skill. 10+ years of commercial software development experience.Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service platforms, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech capabilities.Develop secure and resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery. Experience with IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.Skill RequirementsExperience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, TensorFlow, and prompt-engineering-based applications into production environments.Strong understanding of the ML model lifecycle, including evaluation, hyperparameter tuning, monitoring, governance, bias mitigation, and explainability.Experience with Agile development methodologies, CI/CD, DevOps, and observability practices.Hands-on experience with Kafka, relational databases, and/or NoSQL databases.Strong understanding of data structures, algorithms, and design patterns, with a proactive mindset toward continuous improvement.