Front Desk Lead

Job Description The Role (Straight Talk)You run the front desk.As a Front Desk Lead, you are the on-shift authority for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly.If the front desk is dialed, the whole facility runs smoother.What You’re Responsible For (Outcomes, Not Tasks)1. Front desk executionShifts start prepared and staffedLines stay manageable during peaksAssociates know their roles and prioritiesRetail / snack bar operates smoothly2. Accuracy & systems ownershipBookings, waivers, and passes are correctIssues are resolved or escalated immediatelyNo recurring system mistakes3. Parent interaction & escalationYou handle complaints or confusion professionallyYou explain policies clearlyYou know when to hold the line vs escalate4. Staff support & coachingYou model calm, professional behaviorYou give real-time feedbackYou help onboard new front desk staff5. Communication with OpsYou keep Ops Manager informedYou flag trends, not just incidentsNo surprises at the end of the shiftWhat This Role Is NotA desk-only jobA passive “senior associate” titleA replacement for Ops or GMThis is active leadership.Who This Role Is ForYou’ll thrive if you:Have experience in hospitality, fitness, or customer-facing leadershipStay calm under pressureCan enforce policies without being rudeTake pride in running a clean operationRequirementsMust be 18+Prior experience leading or training othersStrong communication skillsComfortable handling escalationsWilling to work peak hoursApplication StandardsWe take our hiring process seriously and expect the same from applicants.Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.If selected for a one-way video response, completion is required to continue in the process.This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.Benefits$22–$26/hourPaid more because this role carries authorityGrowth path into Operations or ManagementUnlimited Sportyard membershipPriority shifts and event opportunitiesJoin a team that values preparation, accountability, and energy — not just showing up