Remote Customer Service Representative

Salary Range:$16.04–$22.00/hour (varies by location; CA, CO, NY, WA: $18.00–$24.00/hour) Job ID:JR103864 Company:Copart Inc Join a Global Leader in Online Vehicle AuctionsCopart Inc is a technology-driven company and the premier online vehicle auction platform worldwide. With over 200 facilities and a buyer network spanning 190+ countries, Copart connects sellers and buyers through patented virtual bidding technology. As aRemote Customer Service Representative (CSR) , you'll be the first point of contact for customers, helping resolve inquiries and facilitating vehicle releases from body shops, residences, and other locations. This is a high-volume, fast-paced role that requires professionalism, empathy, and strong problem-solving skills. You'll be part of a remote team that supports Copart's mission to deliver unmatched customer experiences through innovation, process excellence, and people-first service. Key ResponsibilitiesHandle inbound and outbound calls with professionalism and courtesy Assist customers in releasing vehicles from third-party locations Provide support via phone, and potentially expand to chat and email channels Use company resources to resolve issues and offer tailored solutions Maintain accurate documentation of customer interactions Meet performance metrics related to call quality, resolution time, and professionalism Collaborate with internal teams to ensure seamless customer support Perform general office support duties as assigned Required Skills & ExperienceMinimum 1 year of office support or customer service experience (preferred) High school diploma or equivalent Strong verbal and written communication skills Typing speed of at least 45 WPM Proficiency in Microsoft Office Suite and general computer navigation Attention to detail and ability to multitask in a fast-paced environment Professional demeanor and appearance Bilingual skills are a plus Willingness to work occasional overtime Benefits SummaryCopart offers a competitive benefits package to eligible employees, including: Medical, dental, and vision insurance 401(k) retirement plan with company match Employee Stock Purchase Plan (ESPP) for those working 20+ hours/week for 5 months Copart is committed to fostering a diverse and inclusive workplace. The company values collaboration, innovation, and respect, and strives to create an environment where every employee feels appreciated and empowered to grow. Copart is anE-Verify Program Participant , ensuring compliance with U.S. employment eligibility requirements. Join Our Official Channels for more Jobs & ScholarshipNo comment's at the moment!, Be the first to post a comment.#J-18808-Ljbffr