Hybrid Senior Contact Center Analytics & Optimization Lead

A leading company in customer success is seeking a Sr. Analyst in Aurora, IL. This role focuses on optimizing contact-center systems and integrating Salesforce to improve operational performance. The ideal candidate should have significant experience in customer contact centers, familiarity with telephony platforms, and a strong background in workforce planning and performance analytics. Attractive benefits and a flexible work environment are offered. #J-18808-Ljbffr