Enterprise Communications Lead

About UsCapital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.PurposeThis Enterprise Communications Lead owns the strategy, standards, and operating model for internal and external communications across the Company. The role partners closely with the CMO, CEO, Chief of Staff, CHRO, Executive Administration, business leaders, and shared services to ensure communications are clear, appropriately distributed, well-governed, and aligned to the company’s priorities.The role is responsible for building a communications system that can scale with the organization.Position Responsibilities Enterprise Communications StrategyDevelop and maintain the enterprise communications strategy across internal and external channelsCreate a clear and consistent enterprise narrative aligned to business priorities, leadership messaging, and major company momentsStandardize communications principles, tone, and messaging across the company Internal Communications GovernanceDefine what qualifies as enterprise-wide communication versus departmental communicationEstablish and enforce approval workflows for CEO, executive, and department-level communicationsReduce low-value, duplicative, or unnecessary all-company communicationHelp design the operating model for internal communications as the bank launches its new intranet Channel Strategy and StandardsDefine the role of each communications channel, including email, intranet, social media, enterprise meetings, and PREstablish clear standards for what content belongs in each channel and who has authority to publishEnsure communications are routed through the appropriate channel based on audience, purpose, and urgency External Communications and PRLead governance for the bank’s social media presence, including posting standards, prioritization, and approvalsManage external communications and PR in alignment with enterprise prioritiesSupport executive visibility and thought leadership where appropriateEnsure market-facing communications are consistent, credible, and on-brand Executive and Enterprise CommunicationsOwn end-to-end planning and delivery of the bank’s key enterprise forums, including QBRs, Ignite, and Town HallLead cross-functional coordination across executive leadership, Marketing, HR, Executive Administration, and external vendors to execute these eventsOwn communications strategy, narrative development, and content integration for each forumPartner with the CEO, Chief of Staff, and executive team to align leadership messaging and major company communicationsDrive consistency across enterprise forums so these moments reinforce a cohesive bank-wide narrative SOP Development and Cross-Functional CoordinationBuild and maintain an enterprise communications SOP that defines standards, approvals, and workflowsEstablish and support a cross-functional communications working group with partners from Marketing, HR, and Executive AdministrationTrain stakeholders on communications standards and help drive adoption across the organizationMinimum Education & Experience8+ years of experience in corporate communications, public relations, executive communications, internal communications, or a related fieldExperience operating in a complex, multi-division organizationExperience supporting senior executives or enterprise leadership teamsExperience building or managing internal communications programsExperience overseeing external communications, social media governance, or PRFinancial services or regulated industry experience is a plusTechnical Knowledge And SkillsMicrosoft office software suite.Demonstrated ability to build communications processes, governance models, and operating standardsStrong executive communication and stakeholder management skillsExcellent writing, editing, and message-framing capabilitiesStrong judgment and the ability to balance speed, clarity, and controlExperience developing SOPs, playbooks, or communications governance frameworksCompensationBase Salary Range: $85,000 - $110,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.Additional Compensation: This role will include a yearly annual target bonus based on individual performance.Working ArrangementsThis is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. This person will ideally sit out of our Rockville, MD headquarters location. You will be able to work remotely on Wednesday. Why Join Us?Join a growing company with a culture that fosters an entrepreneurial spiritComprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? Company Contributions to your 401k - Regardless of your contributionEmployee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.