Human Services Analyst - North Central Secure Treatment Unit (Training)

THE POSITION Are you ready to transform the future of Pennsylvania's youth by driving systemic change within a premier juvenile justice framework? This influential role offers an exciting opportunity to spearhead statewide initiatives that foster rehabilitation and community safety through evidence-based practices. By joining our dedicated team at the Bureau of Juvenile Justice Services (BJJS), you will empower professionals and shape the policies that define the Commonwealth's restorative justice landscape. We invite visionary advocates to apply their expertise in a high-impact environment that values independence and professional growth. Take the next step in your career and apply today! Watch this video to see how you can make a difference! DESCRIPTION OF WORK As a Human Services Analyst, you will provide expert technical guidance and professional development to staff and juvenile justice providers across Pennsylvania. Your core responsibility will be to reduce delinquency by developing programs aligned with Balanced and Restorative Justice principles. You will identify and implement proven strategies within the Youth Development Center and Youth Forestry Camp (YDC/YFC) system while offering specialized assistance to public and private human service agencies. In this role, you will lead the creation of facility-specific training plans and maintain oversight of the BJJS Juvenile Justice Academy's curriculum. Beyond training, you will collaborate with the Office of Children, Youth and Families to develop critical policies and procedures that shape the state's juvenile justice landscape. By aligning the YDC/YFC system with Pennsylvania's Juvenile Justice System Enhancement Strategy, you will play a vital part in systemic reform. This position requires a high degree of independence and travel throughout the Commonwealth to ensure the successful delivery of these essential services. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. This may change based on operational needs. Travel: As required, including overnight stays Overtime as operationally necessary You must be willing to accept employment at North Central Secure Treatment Unit and commute to this location in Montour County. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Danville. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $59,345.00 (before taxes). Free parking! You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor's degree; or An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs. Other Requirements You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirements A conditional offer of employment will require a medical examination. This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. How to Apply Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box. Eligibility rules apply. 01 Do you possess one or more years of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs? Yes No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. Yes 04 WORK BEHAVIOR 1 - TRAINING Develop, coordinate, and provide training on program policy and regulatory interpretation for professional and client members of the human services community. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience DEVELOPING AND PROVIDING TRAINING. B. I have experience DEVELOPING TRAINING. Someone else provided the training. C. I have experience PROVIDING TRAINING . D. I have successfully completed college-level coursework related to training development or education. E. I have NO experience or training related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Details regarding your experience developing or providing training. Your level of responsibility. 06 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 07 WORK BEHAVIOR 2 - CUSTOMER SERVICE Coordinate and conduct meetings with the public, coworkers, or other stakeholders; gather information; and discuss the purpose and content of regulations, bulletins, and other procedural guidance related to human services. Provide appropriate responses to inquiries and refer individuals to the appropriate area for assistance as necessary. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience conducting meetings, answering inquiries, AND providing procedural guidance RELATED TO HUMAN SERVICES. B. I have experience coordinating meetings, answering inquiries, and providing procedural guidance NOT RELATED TO HUMAN SERVICES. C. I have experience conducting meetings OR answering inquiries RELATED TO HUMAN SERVICES. D. I have experience providing customer service by answering inquiries or providing information. E. I have NO experience or training related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Details regarding conducting meetings and answering inquiries. Details regarding the topic(s) which you performed these functions. Your level of responsibility. 09 WORK BEHAVIOR 3 - RESEARCH AND ANALYZE DATA Research and analyze state and federal laws and regulations, data, and other states' programs which impact human services programs. Make recommendations for new or revised departmental policies. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience researching and analyzing laws, regulations, data, and programs related to human services. I made recommendations for new or revised policies. B. I have experience researching and analyzing laws, regulations, data, or programs related to human services. I did not make recommendations for new or revised policies. C. I have experience researching and analyzing laws, regulations, or data not related to human services programs. D. I have successfully completed college-level coursework related to research methods or research design and analysis. E.I have NO experience or training related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Details regarding your experience researching and analyzing information. Details regarding the topic(s) which you performed these functions. Your level of responsibility. 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov