Desktop Support Engineer

3.1 Onsite Support Activities: Hardware Maintenance: Vendor will provide hardware maintenance services, including but not limited to desktops, laptops, servers, and networking equipment, to ensure optimal performance and reliability.Software Support: Our team will assist with software installation, updates, and troubleshooting, ensuring that all software applications used by Company are functioning correctly.User Assistance: Vendor will offer on-demand user assistance, helping employees with technical issues, software usage, and any IT-related queries.Incident Response: In the event of critical IT incidents or emergencies, our onsite support team will respond promptly to mitigate the impact, restore services, and prevent future occurrences.Hardware and Software Inventory: We will maintain an updated inventory of all hardware and software assets deployed onsite, aiding in asset management and procurement decisions.