Operational Support Services Rep

Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.This position has a 90 day, on-site training period along with advancement opportunities after your first year.Come join our Insurance Operations team! We’re looking for a highly organized individual who thrives in a fast‑paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit.SummaryReview, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.ResponsibilitiesProcess and deliver correspondence to intended party for Claims and UnderwritingIndex documents received electronically and scanned documentsUtilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlinesProcess Merit Rating Board Hearing Lists and Claim print requestsProcess various data entry functions and clerical supportVerify accuracy of independent vendor bills in preparation for payment by Accounts PayablePrint and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form lettersProcess Auto Injury Solutions No Match/Exception reports/letters and update the medical bill logRespond quickly and independently to lobby visitor concernsSkills And AbilitiesStrong organization and prioritization skillsEffective verbal and written communication skillsAbility to work in a fast-paced environment with minimal supervisionMust have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft OfficeAbility to interact well with others in a team environmentWorking knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online toolsKnowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferredBasic math skillsQualificationsHigh school diploma or equivalentPrevious experience in a customer service position helpfulYour Health, Your Wellbeing—Fully Supported$0 Premium Medical Plan Option Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums—comprehensive healthcare at no cost to you.Why Mapfre?As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.Pay Range $36,000 - $40,300 (non-exempt)If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.We are proud to be an equal opportunity employer.