Help Desk Analyst

A premier technology integrator delivering full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets is seeking a dedicated professional.The Role Provide remote support for program application/software issues and problems Input end user incident information into a ticketing application Diagnose issues and recommend Tier 1 level solutions Record all user inquiries, resolutions, and service requests in the Remedy help desk ticketing system Monitor and track system/software related inquiries forwarded to Tier 2 support Support the CSC Manager with new project initiatives and administrative tasksWhat You'll Need High School Diploma and 2 years of experience Ability to obtain and maintain a public trust clearance and U.S. Citizenship Demonstrated experience utilizing Remedy, Microsoft Office Applications, and Skype Ability to troubleshoot effectively and communicate with team members Detail-oriented with the ability to think independently and track tasks to completion Excellent decision-making, problem-solving, customer service, and communication skillsWhat's On Offer Opportunity to work with a leading technology integrator Hybrid work model (3 days in office, 2 days remote) Engaging work supporting critical government programs Collaborative team environment with a focus on professional developmentApply via Haystack today!