Workstation Support Technician

IT HELP DESK SUPPORT (WORKSTATION TECHNICIAN)Knoxville, TNOn-Site RoleCompensation: $18/hourSchedule: Monday-Friday, 8:00 AM - 4:30 PMType: 12+ month contract-to-hireABOUT THE ROLEOur client is seeking an IT Help Desk Technician (Workstation Support) to join a high-volume support team in Knoxville, TN. This on-site, contract-to-hire position is ideal for individuals looking to build a long-term career in IT support, gain hands-on experience with enterprise technologies, and develop strong troubleshooting and customer service skills. You will provide frontline technical assistance in a fast-paced, customer-focused environment, diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts. The role requires delivering a high level of service to end users both in person and over the phone, with opportunities to expand your technical expertise and grow within the organization.WHAT YOU'LL DOProvide Tier 1-2 technical support for desktop and laptop hardware, operating systems, and peripheralsTroubleshoot and resolve issues related to Windows and Mac environmentsSupport user account management, password resets, and access requests using Active Directory and Microsoft Outlook/ExchangeInstall, configure, and connect printers, scanners, and other peripheral devicesLog, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-upCommunicate technical concepts clearly to non-technical usersEscalate complex issues appropriately while maintaining ownership through resolutionDeliver excellent customer service in a fast-paced, high-interaction environmentWHAT YOU BRING1+ year of experience providing IT or technical support for inbound user requestsExperience working with ticketing systems (ServiceNow preferred)Working knowledge of Windows and Mac desktops and laptopsFamiliarity with Active Directory and Microsoft Outlook/Exchange environmentsExperience setting up and troubleshooting printers, scanners, and copiersStrong written and verbal communication skills with the ability to translate technical issues for business usersAbility to remain calm, professional, and effective under pressureStrong customer service experience (in-person and/or phone support)Demonstrated interest in building a career in Information TechnologyAbility to receive feedback and apply constructive criticism effectivelyAssociate's degree in Information Technology or related field (preferred)CompTIA A+ or similar technical certification (preferred)Exposure to basic networking concepts and equipment (routers, switches, hubs) (preferred)Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.EEO:We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Benefits & Perks:Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay Disclaimer: