Customer Service Representative

On-site | Troy, OHSalary: $41,000-52,000About the CompanyOur client, who is a well-established manufacturing organization, is seeking a Customer Service Representative to join their customer service team. This is a fast-paced, high-volume environment, and they are looking for someone who is proactive, detail-oriented, and comfortable taking ownership of their work.Responsibilities of the Customer Service Representative:Accurately receive, process, and review customer orders, ensuring product availability, specifications, pricing, and shipping requirements are met.Monitor the full order cycle from entry to on-time delivery, addressing issues quickly.Serve as the primary contact for customers, collaborating with Sales, Marketing, Logistics, Manufacturing, and external partners to meet customer needs.Handle inquiries, complaints, and non-conformances with professionalism.Investigate root causes, recommend corrective actions, and provide clear resolutions to customers.Maintain accurate open-order and aged-inventory reports, sharing updates with customers and Sales to support proactive account management.Experience Preferred for the Customer Service Representative:Minimum 3 years of customer service experience, preferably in manufacturing or a related industry.Strong verbal, written, and interpersonal communication skills.Proficiency in Microsoft Office (Excel, Outlook, Word).