SkillBridge Account Manager

SkillBridge Account ManagerJob Title: SkillBridge Account ManagerCompany: EPIC BrokersLocation: Hybrid (Newport Beach, CA / Alpharetta, GA / Chicago, IL / Carmel, IN / New York, NY / Melville, NY)Duration: Minimum 120-day/4-month training programRole Overview: As a SkillBridge Account Manager at EPIC Brokers, you will train for a pivotal role, focusing on learning and understanding Property and Casualty or Employee Benefits Insurance policies. This role is designed to help you transition from military service to a civilian career. You'll gain expertise in business insurance policies, processes, and procedures to support current clients and contribute to expanding our book of business through cross-selling, marketing, and efficient client communication.Responsibilities:Manage Business Insurance PoliciesMonitor policy renewals and maintain an organized renewal scheduleTrack open items and ensure timely resolutionEnsure timely and accurate invoicing and manage monthly expirationsManage policy endorsements, cancellations, audits, and notices effectivelyCollaborate and SupportWork closely with producers and internal teamsProvide support to the sales and service team during renewal marketingLeverage EPIC resources on written materials for presentationsResearch client operations on their websitesCross-Sell and Enhance Existing BusinessAssist with pursuing opportunities to cross-sell Business Insurance policiesReview and analyze current policies for existing clientsClient Relationship ManagementAssist in managing existing client relationshipsCoordinate and collaborate with account teams to deliver exceptional serviceResearch and support new business production effortsHands-On Experience and LicensingComplete the Property and Casualty (P&C) or Life and Health license test for your stateGain practical experience within EPIC BrokersUse this program as a steppingstone to a rewarding full-time careerQualifications:Education: College degree preferred or equivalent working experienceMilitary Transition: Current active military servicemember seeking a SkillBridge transition role, available for a minimum of 4 months (ideally 6 months)Licensing: Willingness to study for and successfully complete Property and Casualty licensing requirementsSoftware Proficiency: Intermediate proficiency in Microsoft Office (word processing, spreadsheets, database, and presentation software) preferredRequired Competencies:Service Focus: Emphasis on creating customer loyalty by ensuring the highest value of service and delivering on commitmentsInformation Seeking: Curiosity and desire to know more about things, people, or issues, going beyond routine questions to resolve discrepanciesComposure and Resiliency: Ability to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent under adversityCommunicating: Providing concise, direct, and unambiguous information, ensuring clear understanding, and effectively listening to othersConflict Management: Addressing problems openly and objectively, resolving issues in an unemotional and constructive mannerAnalytical Thinking: Identifying and synthesizing information from diverse sources, making connections between seemingly unrelated events, and understanding system interdependenciesAccountability: Taking responsibility for performance, accepting full ownership of issues, and building trust through reliabilityTime Management: Managing multiple responsibilities by being organized and keeping on top of important time-sensitive tasksSalary Range: The national average salary for this role is $45,000-$60,000 in base pay (exclusive of bonuses or benefits). The actual base pay offered will be determined based on your experience, certifications, education, and market data.Compatible Military Experience: Customer Service Representatives, Operations Managers, Analysts, Project Managers, Recruiters, Training, First Sergeants, Program Managers, Human ResourcesNote: EPIC Brokers is committed to diversity and inclusion. We encourage applications from all qualified candidates.Why Join Us?15th Largest Broker in USVoted "Best Place to Work" in the Insurance IndustryAwesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).EPIC embraces diversity in all its various formswhether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. An Equal Opportunity/Affirmative Action Employer.