Remote Processing Associate

Job Title Full time Hourly Job Description Key Responsibilities Systems inquiry, data entry and usage of terminal or personal computer Basic business grammar and spelling Business processing procedures Work within time, productivity and quality constraints Maintain accurate records, including accurately logging, coding and verifying information Audit records and computer files Gather data and prepare reports Perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages Compose routine correspondence including letters and memos Use of telephone regularly to receive and relay information Operate an adding machine or calculator Communicate effectively with others in a work environment and with the public Train less senior staff members in departmental procedures Willingness to rotate within area as needed to perform various processing or cashiering functions and/or to complete training. Qualifications Required High school diploma or equivalent Processing transactions and posting to appropriate accounts Investigating and resolving sometimes complex processing Preferred Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.) Knowledge of basic insurance terminology Ability to make discretionary decisions based on existing policy Use telephone extensively Ability to read a map Willingness and ability to work extended or irregular hours, holidays and/or weekends. Work Environment Works in a temperature-controlled office environment. May require sitting for extended periods May require stooping and bending in order to perform filing functions Compensation & Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Hourly rate is $16.42. Overtime earning potential is available at time and a half the hourly wage. At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial wellbeing, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.