Customer Success Representative

RepMove is growing, and we're looking for an experienced Customer Success Representative to take ownership of our customer relationships from day one. You'll lead onboarding, drive product adoption, and serve as a trusted advisor to the field sales teams that rely on our platform every day.This is not an entry-level role. We want someone who has been in the room, managed the relationship, and knows how to turn a new account into a long-term advocate. If you've spent 2–4 years in SaaS Customer Success and are ready to own a portfolio at a fast-moving startup in Omaha, we'd love to talk.TasksLead structured onboarding programs for new customers via Microsoft Teams, ensuring fast time-to-value and confident platform adoptionManage a portfolio of accounts post-onboarding, proactively monitoring engagement and flagging risk earlyPartner with Sales on account handoffs and expansion opportunities, helping identify upsell signals and at-risk accountsCoordinate with IT to resolve technical issues efficiently, owning the communication loop from ticket to resolutionTrack onboarding completions, account health, and customer satisfaction in HubSpotContribute to the refinement of onboarding playbooks and customer-facing resources as our product evolvesRequirementsWhat You Bring2–4 years of experience in Customer Success, Account Management, or a related role at a SaaS companyProven ability to manage a customer portfolio and drive measurable outcomes like retention, adoption, and satisfactionA confident communicator who runs meetings, leads difficult conversations, and follows through without being remindedHands-on experience with a CRM platform (HubSpot preferred)Strong organizational skills and the ability to manage multiple accounts without letting anything slipComfortable with technical concepts and able to explain software features clearly to non-technical usersNice to HaveExperience with field sales, route planning, or CRM/ERP integrationsBackground supporting customers in industrial, distribution, or field service industriesInterest in growing into a Customer Success Manager role as the team scalesBenefits$60,000–$75,000 base salaryMonthly bonus based on company onboardingsHealth insurance and flexible PTODirect exposure to leadership and cross-functional teamsClear growth path as RepMove scalesRepMove is a mobile-first platform built for outside sales teams. We help field reps plan smarter routes, log activity faster, and keep everything synced with their CRM or ERP so they can spend more time selling and less time on admin. We work with companies in equipment rental, medical supply, industrial manufacturing, food distribution, and more.We're a fast-growing startup where everyone has real impact. You'll be joining at a stage where your work directly shapes how customers experience the product and how our CS function grows. Come build something that matters.