IT Business Analyst Intern

IT Business Analyst InternGeorge J. Igel & Co., Inc. is seeking an IT Business Analyst Intern to support the IT Department by helping translate business needs and opportunities into clearly defined, actionable technology projects. This internship provides hands-on exposure to business analysis, process improvement, and IT project planning while contributing to the continued development and maturation of the Company's IT roadmap.This position is primarily in person, with occasional travel to other Company locations or job sites as needed.Responsibilities:Meet directly with employees, managers, and department leaders to understand business processes, needs, challenges, pain points, and opportunities for improvementConduct structured stakeholder interviews to gather and document business requirements, process details, exceptions, desired outcomes, and other relevant informationObserve business processes being performed to validate information gathered during stakeholder interviews and identify steps, handoffs, workarounds, decision points, exceptions, data requirements, and other nuances that may not be identified through interviews aloneReconcile differences between documented and observed processes and conduct follow-up discussions as needed to develop an accurate understanding of the current stateCreate clear current-state process maps and workflow documentationAssist in defining future-state processes and workflows based on identified business requirements and project objectivesTranslate business needs and process observations into clear, organized, and actionable business requirementsDevelop project scope documentation that clearly identifies the business problem, project objectives, requirements, assumptions, dependencies, constraints, and anticipated outcomesWork with assigned IT resources to develop preliminary level-of-effort estimates for proposed projectsWork with business stakeholders to define measurable success criteria for projects, including what problem is being solved, the desired business outcome, and how project success will be evaluatedIdentify and document project dependencies, risks, business impacts, and other information necessary to support project planning and IT roadmap decisionsPrepare project summaries and other documentation needed to move business requests from initial ideas to well-defined, actionable projectsAssist the IT Director with organizing and maintaining information related to the Company's IT project roadmapSupport requirements gathering and project definition activities for initiatives including workflow/process automation, system integrations, and reporting/data projectsPresent findings, requirements, process documentation, and project scope information to stakeholders and IT team members for review and validationMaintain accurate, organized, and up-to-date project and requirements documentationLearn and effectively use appropriate business-analysis, process-mapping, and documentation toolsLearn and adhere to all Company policies and proceduresOther duties as assignedThis list is non-exhaustive. Job responsibilities may vary based on operational needs and the instructions of the employee's supervisor.Qualifications:Currently enrolled in a (2) two-year or (4) four-year undergraduate degree programMust successfully pass a pre-employment drug screening. (George J. Igel & Co., Inc. is a Substance Use Prevention and Recovery Drug-Free Workplace and tests for marijuana)Must be at least 18 years oldMust have a Motor Vehicle Record that satisfies the Company's insurance requirementsKnowledge, Skills, and Abilities:Strong analytical and problem-solving skills with the ability to break down complex or loosely defined business problems into understandable componentsIntellectual curiosity and a willingness to ask thoughtful follow-up questions to develop a complete understanding of a business process or needStrong listening and interviewing skills, including the ability to engage effectively with employees, managers, and department leadersAbility to observe business processes closely and identify details, exceptions, dependencies, and process variations that may not be immediately apparentAbility to organize information and translate conversations and observations into clear, accurate, and actionable business requirementsAbility to understand and document business processes, workflows, handoffs, decision points, and data requirementsAbility to communicate effectively both orally and in writing, including presenting information to individuals and groupsAbility to build effective working relationships with employees at various levels and across different functional areas of the CompanyAbility to read, comprehend, analyze, and accurately interpret written materialsAbility to remain highly organized, detail-oriented, and accurate while managing multiple responsibilities and projectsAbility to work effectively both independently and collaboratively with business stakeholders and IT resourcesAbility to learn new business processes, technologies, and business-analysis/documentation toolsAbility to approach unfamiliar processes without assumptions and remain curious about how and why work is performedAbility to travel to and from the primary workplace and occasionally to other Company locations or job sites as neededEqual Opportunity Employer