Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC

Helpdesk AnalystLocated onsite in Raleigh North, North Carolina ON SITEMacOS troubleshooting experience REQUIRED.Additional Preferred skills• Certified Support Professional• Cisco CCNA certification• CompTIA A+ certification• Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and ChangeTicketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Various Shifts Phone, email and chat support.Technical Support, 2+ years, Is RequiredWritten Communication, 2-5 years, Is RequiredMac OS X, 2-5 years, Is RequiredTime Management, 2-5 years, Is RequiredCommunication Skill, 2-5 years, Is RequiredProblem Solving, 2-5 years, Is RequirediOS 2-5 years, Is Required**Candidates must be able to work onsite at client, 5 days a week**