Call Center Representative

Job Number: 233217 Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position. Job opportunities: Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products Must-have qualifications A minimum of two years relevant work experience. {OR} A minimum of two years post-secondary education Training starts: January 2025 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements Designated workspace free from noise and other distractions High-speed internet at your expense unless otherwise required by law Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector Compensation $20.25 or $21.50 per hour depending on the role you are selected for Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Performance-based rewards Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/ Job: Contact Center Primary Location: United States-Arizona Schedule: Full-time Employee Status: Regular Work From Home: Yes