Customer Care Coordinator

Patient Service CoordinatorUnder general supervision of the VP of Community Services, develops, assesses, evaluates, analyzes, and responds to patient service issues for the Organization, in addition to, the implementation of customer service standards. Essential Duties And ResponsibilitiesReview, investigate and document in a timely fashion, outcomes of patient complaints and provide summary to staff manager and written documentation to involved patient. Complete Post-Discharge surveys as required, enter survey data in a timely manner Lead, develop and maintain a customer service advisory team from across the organization to research, develop, implement, and evaluate an ongoing, comprehensive customer service program. Assist with development of reporting that analyzes customer service outcomes for the Organization, meet with managers and department heads to discuss data and recommended improvements to customer services Serve on QA & Continuous Quality Improvement Committee to share findings and outcomes related to patient complaints, Perception of Care outcomes, status of Post-Discharge Survey completion, and coordinate/facilitate Focus Groups. Monitor, update, and maintain the Organization's Plan for Consumer Input and Accessibility Plan. Marginal DutiesAttends all required meetings and training sessions. Other duties as assigned. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education And/Or ExperienceA bachelor's degree is required and at least 3 years of work experience related to patient satisfaction, customer care, customer service, preferably in a human services environment, etc. or an equivalent combination of education and experience. LRADAC reserves the right to revise, modify or amend this job description at any time with or without notice to employees. Job descriptions are not intended as and do not create employment contracts. LRADAC maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.