Manager, Entertainment Operations & Enrichment

Job TypeFull-timeDescriptionPosition Summary:The Manager, Entertainment Operations & Enrichment is responsible for the execution and management of fleet-wide enrichment, entertainment and destination programming, ensuring alignment with brand standards, guest expectations and itinerary requirements.This role supports the day-to-day operations of the Entertainment department, ensuring shipboard teams are effectively supported, onboarded and set up for success. A key focus is the planning, coordination and delivery of activities, events and enrichment programming across the fleet.Working closely with shipboard and shoreside teams, the Manager ensures programming is well-structured, communicated and delivered to a high standard, while maintaining operational efficiency across talent management, systems and pre-cruise planning.Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.Entertainment and Enrichment ManagementCurate and manage fleet-wide enrichment, activities and event programming, including World Cruise and themed cruisesDevelop and coordinate destination-focused, culturally relevant guest experiences aligned with itinerary and brandSource, recruit and manage a strong, brand-aligned roster of guest speakers and enrichment talentOversee the guest entertainer program and delivery in partnership with RWS GlobalOversee the structure and quality of onboard activities and events, ensuring variety, balance and consistency across the fleetMonitor and support onboard teams in delivering engaging, well-executed programming aligned with brand standardsCollaborate cross-functionally with Hotel Operations, shipboard teams, Marketing and other shoreside departments to align programming and deliveryAct as the central coordination point between shipboard teams and shoreside departments for enrichment, activities and entertainment programmingProvide direction, guidance and troubleshooting support to onboard teams across programming and operationsPrepare and distribute pre-cruise briefings, including bios, lecture schedules, activity programming and event detailsEnsure all programming is clearly communicated, structured and aligned with shipboard teams ahead of each voyage to meet delivery expectationsProvide ongoing operational support and guidance to shipboard teamsPlan and coordinate cast installs in partnership with RWS and internal stakeholdersOversee ordering of equipment, supplies and program materialsTrack repairs, maintenance and technical requirements, ensuring all deliverables are communicated to shipboard teams in advanceMonitor EOVs, guest feedback and operational reporting to identify trends and drive continuous improvement in program delivery and guest engagementSupport day-to-day administrative and operational requirements across the Entertainment functionFinancials & AdministrationOwn contracting, fees, travel approvals and communication for all enrichment and guest entertainer talentSupport budget tracking and ensure programming is delivered within agreed financial parametersOversee invoicing processes and submission into NetSuite for all entertainment-related expensesOversee AirTable and related systems to ensure programming, talent and scheduling data is accurate, aligned and consistently used across the fleetOversee MXP to ensure effective inventory management, ordering and tracking entertainment supplies and materials across the fleetEnsure consistency in system usage and data accuracy across shipboard and shoreside teamsRequirementsQualifications:Minimum of three years’ experience in Cruise Line Entertainment operations.Proven experience managing programming, talent coordination and operational delivery within a cruise or entertainment environmentShipboard experience preferred.Excellent organizational, time management, and data entry skills.Proficient in Microsoft Office Suite, AirTable, and other scheduling/booking platforms.Strong written and verbal communication skills with ability to work cross-functionally.Strong understanding of onboard programming, activities and guest experience deliveryExperience working with shipboard teams and external talent/agenciesStrong organizational and stakeholder management skillsExperience in cost control, vendor coordination, and inventory oversight.Ability to work independently with a high level of proactiveness.Ability to travel internationally when required