Cloud/Platform Mobilization SME

BCforward is seeking a highly motivated Cloud/Platform Mobilization SME to support their pharmaceutical client in Indianapolis. Cloud Platform EngineerLocation: Indianapolis, IN/hybrid The role will initially serve as a key technical leader during service mobilization, working with client architecture and engineering teams and BCforward's Service Delivery and SRE organization to understand the platform, establish the technical support model, develop operational readiness,Key ResponsibilitiesMobilization & Operational ReadinessLead technical discovery across the supported cloud, application, integration, observability, and infrastructure ecosystem.Partner with client architects, engineering teams, vendors, and delivery leadership to define support boundaries, dependencies, escalation paths, and technical ownership.Translate platform architecture into an actionable 24x7 production-support model.Identify operational, monitoring, supportability, knowledge, access, and technical-readiness gaps prior to Go-Live.Develop and validate technical runbooks, troubleshooting procedures, escalation paths, support documentation, and operational knowledge.Lead knowledge transfer, shadowing, reverse-shadowing, technical simulations, and readiness activities for offshore Senior SRE and SRE teams.Required Experience & Skills10+ years of experience in cloud/platform engineering, SRE, DevOps, production engineering, infrastructure architecture, or similar technical operations roles.Demonstrated experience operationalizing complex cloud/application platforms, including transitioning solutions from engineering or implementation into reliable production support.Strong production experience across a majority of the following:AWS / cloud servicesKubernetes / containerized platformsSplunk / observability and monitoringTerraform / Infrastructure as CodeCI/CD and deployment pipelinesAPIs and system integrationsServiceNow / ITSMStrong experience with production troubleshooting, observability, incident response, root-cause analysis, platform reliability, and operational readiness.Experience developing runbooks, support models, technical documentation, escalation procedures, and knowledge-transfer programs.Ability to work effectively across architects, application teams, infrastructure teams, SREs, vendors, Service Delivery leadership, and business stakeholders.Demonstrated ability to mentor technical teams and transfer knowledge to globally distributed or offshore support resources.Strong communication skills with the ability to translate complex technical issues into clear operational risks, actions, and recommendations.Preferred ExperienceExperience establishing or transforming 24x7 production-support or SRE capabilities.Experience supporting highly available, externally facing or customer/patient-facing digital platforms.