CPC Processor Client Support Specialist

Join Datavant, a leading data collaboration platform in healthcare, where our mission is to make health data secure, accessible, and actionable. We provide essential data solutions to a diverse range of organizations within the healthcare ecosystem — from providers and health plans to researchers and life sciences companies. Our dedicated team is passionate about driving transformative change in healthcare, from fulfilling patient medical record requests to revolutionizing healthcare through data connectivity. As a CPC Processor Client Support Specialist, your primary focus will be to expertly manage release of information account issues with both internal and external customers, ensuring a high level of professionalism and customer service. In this role, you will: Engage in professional and friendly communication with clients over the phone, ensuring exceptional customer service at all times. Handle release of information-related inquiries efficiently and accurately, addressing calls, emails, and written correspondence. Thoroughly document all customer interactions, inquiries, and resolutions in our software systems. Adhere to established department and site-specific processes and procedures. Meet and maintain productivity and quality assurance expectations set by the department. Comply with company policies and procedures as communicated by management. Uphold confidentiality by securely managing all information encountered in your role. Foster strong professional relationships with co-workers and management. Communicate openly about any issues, incidents, or complaints with team members and management. Follow training and protocols provided, maintaining compliance with facility procedures. Attend mandatory employee training and in-service meetings as required. Maintain a reliable attendance record and arrive to work as scheduled. Perform additional duties as assigned. What You Will Bring:High school diploma or equivalent from an accredited institution. A friendly and professional communication style along with strong customer service skills. Experience with multi-line phone systems, and proficiency in MS Office at an intermediate to advanced level is preferred. Familiarity with data entry, medical records, healthcare, insurance claims processing, and document proofreading/editing is beneficial. Strong organizational skills and attention to detail while working efficiently. Ability to pass an annual HIPAA examination and complete a 90-day ROI Certification course with a score of 85% or higher. For the safety of our patients and staff, compliance with health screenings and vaccinations like the flu shot, Tdap, and COVID-19 is required post-offer. Exemptions will be considered on a case-by-case basis by the Human Resources department. This position offers a competitive hourly pay range of $15 to $18.32 USD, depending on location, responsibilities, skills, experience, and other role requirements. Datavant values diversity and is an Equal Employment Opportunity employer, providing consideration for employment to all qualified applicants without regards to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We are committed to creating an inclusive work environment where all employees are treated with respect and dignity. At the conclusion of the application process, candidates will have the opportunity to respond to voluntary demographic questions, which will be anonymous and assist us in identifying areas for improvement in our recruitment practices. Participation is optional and will not impact your application. Datavant is dedicated to working with individuals needing reasonable accommodations for disabilities. If you require accommodation during the application process, please submit your request, referencing your requisition ID, which can be located in the provided instructions. For more information about our data collection and use practices, please refer to our Privacy Policy.