Member Services Representative, AACU Support Services

Member Services Representative, AACU Support ServicesAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This job is within the American Airlines Credit Union. The role is responsible for mailroom and document retention services at the Credit Union. Team members are cross-trained to perform the various duties and will be assigned specific responsibilities on a rotational basis based upon operational needs and schedules. What you'll do: Receive, sort and distribute incoming, outgoing and returned mail and packages Operate and maintain the postage metering system as well as the letter folder/stuffer equipment Track and log documents, postage and packages using an electronic tracking system and computer software Work directly with all parcel delivery services and assist all Credit Union departments with mail services Maintain the copy paper supply and fulfill branch supply orders Order the delivery and pickup of documents from the off-site storage facility Receive, enter and maintain documents in the imaging system and at the off-site storage facility in accordance with the company's retention and destruction policies Assist users with research requests for documents and packages Perform other duties, as assigned The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. All you'll need for success: High school diploma or GED Experience in computer skills and data-entry Skilled in Microsoft Office software (e.g., Word, Excel) gained through either work experience with the software or education and hands-on use of the software Ability to learn and utilize other software tools necessary for the role Ability to exercise excellent member service skills Ability to interact professionally with all employees and members Ability to effectively communicate with all levels, both verbally and written Ability to self-motivate with strong organization skills and capacity for attention to detail Ability to lift up to 40 pounds Ability to sit and/or stand for extended periods of time Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks What you'll get: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American: From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.