Director of Product

Role Overview The Director of Product for CX Assurance will own the strategy, roadmap, and execution of Cyara's CX assurance products, with a strong focus on contact centers, digital communications, and agentic AI assurance. This role focuses on translating complex, real-world CX and compliance challenges into scalable, market-leading solutions that support enterprise customers. You will act as a senior product leader, customer advocate, and cross-functional collaborator, driving measurable customer outcomes while advancing Cyara's long-term platform vision, including capabilities that test, validate, and govern automated and agent-driven customer interactions across channels. Key Responsibilities Product Strategy and Vision – Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara's agentic platform vision. Product Roadmap – Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption. Market and Regulatory Insight – Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels. Customer and Market Leadership – Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments. Voice of the Customer – Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements. Cross-functional Engagement – Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings. Product Delivery and Execution – Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization. Collaboration and Quality – Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market. Backlog and Governance – Drive backlog prioritization using a risk- and value-based approach, incorporating regulatory impact, customer demand, and technical enablement. Enterprise Readiness – Ensure products are designed for enterprise scale, performance, explainability, and auditability. Go-to-Market and Enablement – Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation. Launch and Packaging – Support go-to-market launches, pricing strategy, and packaging decisions. Enablement and Documentation – Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities. Experience and Qualifications Proven experience in enterprise or SaaS product management, ideally in complex, multi-stakeholder environments. Strong background in customer experience (CX); experience with contact centers or CX platforms is highly preferred. Solid understanding of modern communication channels including voice, mobile messaging, collaboration platforms, and digital communications. Familiarity with agentic AI architectures and their use within CX environments, including agent orchestration and workflow automation. Familiarity with AI/ML-driven products and analytics pipelines. Strong ability to prioritize complex and competing demands while maintaining strategic focus. Excellent written, verbal, and executive-level communication skills. Proven ability to influence and align cross-functional teams without direct authority. Experience operating in fast-paced, high-growth environments. Hands-on experience with agile product development methodologies. Compensation : $220,000 - $240,000 a year. This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location. #J-18808-Ljbffr