Front Office Membership Coach

Job Description Benefits:401(k) matchingBonus based on performanceEmployee discountsOpportunity for advancementPaid time offTraining & developmentWellness resourcesFront Office Membership Coach Anytime Fitness LakewoodAt Anytime Fitness Lakewood, our Front Office Membership Coaches are the heartbeat of our club. This role goes far beyond front desk or sales its about creating an incredible first impression, building real relationships, and helping every person who walks through our doors feel supported, seen, and successful in their fitness journey.As a Front Office Membership Coach, youll be the face of our gym, guiding new members, supporting existing ones, and helping our community thrive in a positive, coaching-focused environment.What Youll DoWelcome & ConnectYoull be the first and last person members see and that matters.Greet every member and guest by name whenever possibleCreate a warm, friendly, and motivating atmosphereMake every interaction feel personal, not transactionalGuide New MembersYoull help people take the first step toward a healthier life.Conduct tours that focus on goals, not just equipmentAsk thoughtful, open-ended questions to understand each persons needsPresent Anytime Fitness Lakewood as a coaching gym that delivers real resultsClearly explain memberships, policies, and club benefitsDrive Membership & Training SuccessYoull help grow the club by helping people succeed.Confidently present membership options and club servicesOvercome objections by educating and consulting, not pressuringPromote club initiatives, technology, and coaching programsSell memberships, personal training, and retail productsFollow Up & SupportYoull make sure no one falls through the cracks.Reach out to leads from online inquiries and walk-insFollow up with members who havent been in recentlyContact members with billing or account issues to help resolve themCelebrate member wins and milestonesCreate an Exceptional Club ExperienceYoull help make Lakewood the best gym in town.Keep the club clean, organized, and welcomingRestock, wipe down, and detail equipment and common areasMaintain a high standard of professionalism and appearanceBuild CommunityYoull help make Anytime Fitness Lakewood feel like home.Engage members in challenges, technology, and club initiativesHelp execute in-club events, promotions, and community partnershipsContribute ideas that improve the member experienceSocial Media & Marketing SupportYoull help share our story.Create and post engaging content for our clubs social mediaHighlight member wins, promotions, and club cultureWho You AreYoure someone who:Loves people and building relationshipsIs confident, positive, and coachableCommunicates clearly and professionallyIs self-motivated and thrives in a fast-paced environmentBelieves in health, fitness, and helping others improve their lives